How We Do Business

Other than finding hidden treasures in your wall cavities or buried on your property, surprises are best avoided in a construction project. To that end, we go to great lengths to organize and document our work. Ongoing communication with our customers and complete transparency in our billing are the two main components of that strategy.

Communication: 
Weekly jobsite meetings with the customer are attended by the project coordinator, project supervisor / lead carpenter and the customer. If necessary, the architect or designer as well as any pertinent subcontractors or suppliers are also invited.

Billing: 
With most projects, W. L. Construction Inc. sends out invoices on a weekly basis which are due upon receipt.  Unless otherwise agreed, our customers are never billed for work that has not been completed.

Our invoices are unique in the construction trade. They include separate line items for each laborer. Line items for sub-contractors and suppliers are followed by a line for the mark-up we charge. Many builders would prefer their customers not see that mark-up. We just feel that honesty and transparency are the best policy. Every invoice is also accompanied by copies of all receipts for materials and subcontractors – again, no surprises.

Flexibility:
Finally, none of this is carved in stone. We are more than happy to adapt our practices to suit the individual needs of our customers. Whatever the arrangement, our overriding principle is one of honesty and our overriding goal is of course, happy and satisfied customers.